High-level reporting is central to Project Portfolio Management. The ride data takes from a work team to the senior level can either be bumpy or incredibly smooth. What influences the quality of high-level PPM reports? How to ensure the accuracy of data that fuels the portfolio-level reports?
What distorts business data?
Experian, in its Global data management research, claims that the biggest contributors to a lack of data accuracy were human error (50%) and too many data sources (39%).
—One of the biggest challenges in leveraging data to its full potential is a lack of trust. (…) Lack of trust in data paralyses organisations, preventing them from making decisions and embarking on strategic projects. Distrust can cast doubt on an entire project, even when only a small segment of the data is inaccurate. This results in two scenarios. Either businesses bury their heads in the sand and execute projects using inaccurate information, or a lack of trusted data acts as an excuse for decisions not to be made and keeps businesses from innovating. Either way, the outcome is negative – said Steve Philpotts of Experian.
Digging deeper, Experian lists challenges all data management approaches have: Eighty-nine percent of businesses report that they struggle with managing data. These struggles include delays in insight (42%) and a lack of trust in underlying data (40%).1
While Experian is a credit reporting company, research by datapine, a data visualization and business intelligence software company, names five pillars of Data Quality Management. The first pillar is ‘The people’.2
Data reliability in PPM reporting
PPM is no different. Project Portfolio Management reporting depends heavily on data supplied by work teams. Here at SoftwarePlant, we see the following chain of events affecting the reliability of high-level data at our clients:
- Work teams prefer popular work management software, such as Jira or Trello, while the PMO and senior executives typically use specialized PPM tools.
- To keep the senior executives informed, project/product managers copy and paste data between different pieces of software.
- A human error, or equally often somebody’s hidden agenda (rounding data up or down to gloss over certain indicators), might affect the reliability and validity of data the PPM tool gets.
- PMO is updated on the progress of individual projects and products with a delay of one week or so.
- Senior managers get to know the progress of the whole portfolio a week late.
- One can question the reliability of the portfolio-level reports.
- Distrust occurs.
- The Single Source of Truth concept fails. The bird’s-eye view or big picture of an organization is of poor quality and not live.
BigPicture, an umbrella app
Is there a viable solution to the PPM data reliability challenge? We think there is, and that is how we’ve designed BigPicture, an umbrella PPM app for Jira and Atlassian ecosystem.
What we realized was that one tool cannot cover all three: Portfolio, Project/Product, and work management levels. This is what we believe now:
- For the portfolio-level reporting to be relevant, you need to keep work teams happy by letting them keep their preferred tools. At the moment of writing BigPicture connects to Jira and Trello and will soon be able to synchronize with Azure DevOps.
- Unfortunately, these mass tools tend not to be suitable for PPM purposes.
- An umbrella PPM app, such as BigPicture, that can seamlessly connect with the work management tools the teams love is a true leapfrog into the 2020s and 2030s.
- The umbrella software must have both the portfolio level reporting and the tools the PMO depends on, such as Gantt (timeline) charts, WBS, Resources, Roadmaps, Program Boards, and Risk matrices.
- Moreover, the tool must be ready for various project management methodologies, be those agile, waterfall, or hybrid. In some industries, hybrid is the future, here is why.
The human factor affects the quality of the PPM reports most.
Only the tools that teams truly love, such as Trello, can output quality data. If tasks in that Trello had incorrect To do / In progress / Done statuses, how would the teams navigate?
Umbrella PPM apps accept connections from those third-party tools. BigPicture uses live, dependable data, arriving from Jira and Trello, for high-level progress reports, as seen in Figure 4.
Umbrella apps should also provide a standard PM toolset, evident in the menu in Figure 5.
2 The Ultimate Guide to Modern Data Quality Management (DQM) For An Effective Data Quality Control Driven by The Right Metrics, Mona Lebied, 2018