SoftwarePlant is now BigPicture! Learn more

Product Support Specialist

Warsaw or Remote (Poland)

Product Support SoftwarePlant

Hi, we’re BigPicture the proud developers of one of the leading project management tools used by over 30 000 teams from companies worldwide. Our products are used by CEOs, Managers, Directors, and Project Managers of companies such as Netflix, NASA, Tesla, Apple, Uber, Samsung, Porsche, Siemens, Intel, Boeing, LG, and many more.

When joining our team you can expect a tight-knit team and a collaborative spirit. You will encounter both demanding product development problems and the shared excitement of rolling up your sleeves and working together towards achieving major goals.

Customers are the focus of our attention, which is why we place great emphasis on competent and timely support. If problem-solving, attention to detail and cooperation don’t pose a challenge for you, then get in touch with us – we look forward to meeting you!

As our Product Support Specialist you’ll be responsible for

  • In-depth analysis of clients problems – we focus on quality
  • E-mail and voice communication in English with our customers
  • Troubleshooting calls via Zoom or Google Meet
  • Coordinating activities and issue management, aided by the use of the latest communication solutions
  • Cooperating with other team members (mostly developers) to solve customer issues

This is what we are looking for

  • 2+ year of experience working in product support in the area of software
  • Polish and English language proficiency, enabling fluent verbal and e-mail communication (C1 level)
  • Excellent organizational skills for detailed and priority-orientated work
  • The ability to identify and solve problems unsupervised
  • Availability to work in shifts between 6am to 10pm
  • Willingness to learn constantly

Nice-to-haves

  • In-depth knowledge of Jira Issue and Project Tracking software
  • Knowledge of other languages

How we work

  • Top-notch hardware: MacBook Pro and high-resolution monitors
  • Ownership and having a real impact on how the company works and how our products are developed
  • Flexible working hours
  • No dress code
  • And you can choose to work remotely or from our modern office in Warsaw with a fully-stocked kitchen: free breakfasts, snacks, tea, coffee, juices, fruits, veggies

Perks and benefits

  • Training budget, and access to the latest books thanks to our in-house library
  • Various internal knowledge sharing initiatives: tech guilds, workshops, and more
  • Private healthcare
  • Multisport card
  • Incentive Equity Program
  • Plenty of team building events

Model of cooperation & remuneration

You can choose between:

  • B2B contract (kontrakt B2B) 4 500 – 7 000 PLN + VAT / month
  • Contract of employment (umowa o pracę) 4 500 – 7 000 PLN gross / month
  • Contract of services (umowa zlecenie) 4 500 – 7 000 PLN gross / month

Before submitting your CV please consider that we are currently only able to extend our offers to Candidates who have acquired the status of a tax resident in Poland

Apply

    Please send your application to praca@softwareplant.com You can send us your CV or URL to your public LinkedIn profile. Don't forget to also type in your email and phone number, so that we can contact you.

    IMPORTANT: Please make sure to add the Job Title you're applying for as your email title.

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